FREQUENTLY ASKED QUESTIONS
Midco Fiber Installation
City of Tonka Bay
The City of Tonka Bay is partnering with Midco to bring fiber-optic infrastructure to the community. Below are answers to common questions residents may have during construction.
▼ What is happening in Tonka Bay?
Midco is installing a new fiber-optic network throughout Tonka Bay. This upgrade will provide faster, more reliable internet, television, and phone services to residents and businesses.
▼ What is fiber-optic cable?
Fiber-optic cable uses light to transmit data, allowing for significantly faster speeds and more reliable connections than traditional cable systems.
▼ When will construction take place?
Construction is scheduled to begin April 20th, 2026 and run through the fall. The project will be completed in stages. Residents may see crews working in neighborhoods, road rights-of-way, and utility easements.
▼ Will my property be affected?
Work may occur within utility easements, boulevards, or near property lines. While crews work to minimize disruption, temporary impacts such as digging or equipment staging may occur.
▼ Do I need to be home during installation?
No, you do not need to be home for exterior work. If you choose to connect your home to fiber service, Midco will schedule an appointment for interior installation.
▼ Will my yard be restored?
Yes. Midco will restore disturbed areas, which may include soil replacement and seeding. Restoration timelines may vary based on weather and growing conditions.
▼ Why are there flags or paint markings in my yard?
Utility lines are marked before digging to ensure safety and prevent damage to underground infrastructure. Please do not remove these markings until construction is complete.
▼ What if I have private underground utilities?
If you have private utilities such as irrigation systems, invisible dog fences, or other underground lines, please mark them clearly or notify Midco prior to construction.
▼ Will my current services be interrupted?
Temporary service interruptions may occur but are typically brief. Crews will work to minimize disruptions and restore service quickly.
▼ How do I sign up for fiber service?
Residents will receive information directly from Midco when service becomes available. You may also contact them directly for more details.
▼ Who do I contact with questions or concerns?
For construction-related questions or concerns:
Midco Representative: Jordan Stephanson
Phone: 1-800-888-1300
▼ What if there is damage to my property?
If you notice any damage related to construction, please report it promptly to Midco so it can be addressed.
▼ How long will the project take?
Construction within neighborhoods may take several weeks, with full community installation occurring over several months.